Privacy Policy

Privacy Policy

This Privacy Policy explains how ICC Shop (shop.icc.com.bd) collects, uses, protects, and shares personal information. We aim to handle information responsibly and explain how it is used when you visit our website, create an account, place an order, or contact us.

1. Information We Collect

Depending on how you use ICC Shop, we may collect:

• Account information: Name, phone number, email address, delivery address, and business details provided during registration.
• Order information: Products ordered, delivery details, order history, and information needed to process or support a transaction.
• Payment information: Information required to process a payment. Payment transactions may be handled by payment gateways or other payment providers.
• Device and usage information: IP address, browser type, device information, pages visited, and interactions with the website.
• Seller information: Business documents, payment or bank information, and verification materials provided by sellers.
• Support and claim information: Information and evidence you provide when contacting support or making an order, return, refund, or other claim.

2. How We Use Your Information

We use information to operate and improve ICC Shop, including to:

• Process orders, payments, deliveries, cancellations, returns, and refunds.
• Provide customer and seller support and respond to questions or claims.
• Maintain account, payment, and platform security and help prevent fraud or misuse.
• Operate, maintain, and improve the website and its features.
• Personalize shopping features and product recommendations.
• Meet applicable legal, regulatory, accounting, or record-keeping requirements.

3. Cookies & Tracking Technologies

ICC Shop uses cookies and similar technologies for functions such as keeping you signed in, remembering preferences, understanding website use, and improving site performance. You can manage or disable cookies in your browser settings, but some website features may not work properly if you do.

4. How We Share Your Information

We do not sell your personal information. We share it only where needed to operate ICC Shop, provide a requested service, or meet a legal or security requirement. This may include sharing relevant information:

• With sellers, to process and fulfil orders and handle related customer requests.
• With delivery partners, to deliver or return orders.
• With payment gateways or payment providers, to process and verify transactions.
• With service providers that help us host, maintain, secure, or support the platform.
• With authorities or other parties when required by law or necessary to address fraud, security, or safety issues.

ICC Shop remains responsible for customer information it shares with third parties. We share only information relevant to the purpose and require service providers handling information for ICC Shop to protect it and use it only for the service they provide.

ICC Shop does not display third-party advertisements.

5. Data Security & Protection

We use reasonable measures to protect personal information from unauthorized access, alteration, disclosure, or misuse. No online system can be guaranteed completely secure, but we work to maintain and improve the safeguards used to protect information.

6. Data Retention

We keep personal information for as long as it is needed for the purposes described in this policy, including providing services, resolving disputes, maintaining business records, and meeting legal or regulatory requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Choices & Requests

You may contact us to request help with:

• Updating or correcting your account information.
• Accessing or clarifying information associated with your account.
• Requesting account deletion, subject to information we must retain for legal, transaction, or security purposes.
• Managing communication or notification preferences.

8. Third-Party Services & External Links

ICC Shop may use third-party services, such as payment, delivery, hosting, or technical service providers, to operate the platform and fulfil orders. When we share customer information with a provider for these purposes, ICC Shop remains responsible for that information as described in Section 4. The website may also contain links to external websites. Those websites operate under their own privacy practices, so please review their policies when you visit them.

9. Children’s Privacy

ICC Shop is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact ICC Shop Support so we can review the request.

10. Updates to This Privacy Policy

We may update this Privacy Policy when our services or information-handling practices change. The current version will be published on this page with its latest update date.

11. Contact Information

For privacy-related questions or information requests, contact ICC Shop Support:

• Phone: 09639123123
• Email: support@icc-communication.com

Last updated: 2026-10-01