Return Policy

Return & Refund Policy

This policy explains how cancellations, returns, exchanges, and refunds are handled for purchases made on ICC Shop (shop.icc.com.bd). Please read it before placing an order. Product-specific exceptions will be shown on the relevant product page before purchase.

1. Scope & Applicability

This policy applies to purchases made through ICC Shop. Some products may have specific return conditions, warranty terms, or exclusions. Any product-specific exception must be clearly shown on the product page before the order is placed. Nothing in this policy affects any rights customers have under applicable law.

2. Order Cancellation

• Before dispatch: You may request cancellation through your order dashboard or by contacting ICC Shop Support before the order is handed to the delivery partner. Cancellation before dispatch is free.
• After dispatch: Cancellation may no longer be possible once the order has been handed to the delivery partner. Contact ICC Shop Support as soon as possible. If the parcel is already in transit, the request may need to be handled as a refused delivery or return, and applicable delivery or return shipping charges may apply when the cancellation is for customer preference.
• After delivery: An order cannot be cancelled after delivery. Eligible items may be submitted for return under the conditions in this policy.
• ICC Shop or the seller may cancel an order if an item is unavailable, incorrectly listed, or cannot be fulfilled. If the order was paid in advance, the refund will be processed under Section 8.

3. Return Window & Eligibility

For eligible products, submit a return request within 7 calendar days from the date of delivery. A return request submitted after this period may not be accepted unless required by applicable law or covered by a product warranty.

Unless the product is faulty, damaged, incorrect, or not as described, returned items must:

• Be unused and in the condition in which they were delivered.
• Not be broken, altered, or damaged by the customer.
• Include the original packaging, tags, accessories, manuals, and any free items supplied with the product, where applicable.
• Be accompanied by the order number, invoice, or other proof of purchase.

4. Faulty, Damaged, Incorrect, or Not-as-Described Items

If you receive a faulty, transit-damaged, incorrect, incomplete, or materially misdescribed item, contact ICC Shop Support within the return window. Please report visible damage or an incorrect item as soon as possible, preferably within 48 hours of delivery, and keep the packaging until the claim is resolved.

ICC Shop may ask for photographs, video, or an inspection to verify the claim. If the claim is confirmed, the item may be repaired, replaced, or refunded, depending on the circumstances and product availability. ICC Shop or the seller will cover reasonable return shipping costs for a verified seller or delivery error.

5. Non-Returnable & Excluded Items

Unless faulty, damaged, incorrect, or not as described, the following items may not be eligible for return:

• Perishable goods and consumable products.
• Opened personal-care or hygiene products where return would be unsafe or unsuitable.
• Customized, personalized, or made-to-order products.
• Software or other sealed products after the seal has been opened.
• Products clearly marked as non-returnable on their product page before purchase.

6. How to Request a Return

Submit your request through your ICC Shop order dashboard or contact ICC Shop Support with your order number. The usual steps are:

1. Select the order and explain why you are requesting a return, exchange, or refund.
2. Provide photos, video, or other evidence if requested, particularly for a damaged, faulty, incorrect, or misdescribed item.
3. Wait for return approval and instructions before sending the item back.
4. Return the item using the provided instructions and keep the shipping receipt or tracking details.

7. Delivery & Return Shipping Costs

• If a return or cancellation is due to a verified seller error, faulty or damaged product, incorrect item, or material difference from the product description, ICC Shop or the seller will cover the reasonable return shipping costs. Any delivery charge paid for the affected order will also be refunded where applicable.
• If a return is allowed because of a change of mind, incorrect size selection, or another customer preference, the customer is responsible for the return shipping cost. The original delivery charge, if already incurred, may not be refundable.
• If an order is cancelled before dispatch, no cancellation or delivery charge will be applied. Any amount paid in advance, including the delivery charge, will be refunded.
• If a customer cancels or refuses an order after dispatch for a reason unrelated to an error by ICC Shop or the seller, the customer may be responsible for delivery or return-to-seller charges already incurred.

8. Refund Method & Timeline

Approved refunds will be sent to the original payment method where possible. If that is not available, ICC Shop will contact the customer to agree on another suitable refund method.

ICC Shop will complete an approved refund within 7–10 working days after the refund claim is approved. If the claim requires an item to be returned, it will be reviewed after the returned item is received and inspected. For an order cancelled before dispatch, the refund period starts from confirmation of the cancellation.

9. Exchanges & Replacements

An exchange or replacement may be offered for an eligible item, subject to stock availability and the applicable return conditions. If a replacement is unavailable or unsuitable, an approved refund will be processed under Section 8.

10. Warranty & Manufacturer Claims

Products covered by a manufacturer or seller warranty may be handled under the applicable warranty terms. Contact ICC Shop Support for help identifying the appropriate warranty process. A warranty does not remove any return or refund rights that apply under this policy or applicable law.

11. Customer & Seller Responsibilities

Customers must provide accurate order and claim information, follow return instructions, and keep the item and its included parts in the required condition. Sellers must cooperate with ICC Shop and honour valid return, replacement, and refund decisions under this policy.

ICC Shop may review claims and request relevant evidence from the customer or seller before making a decision. Claims will be assessed fairly based on the available evidence, this policy, and applicable law.

12. Misuse of the Return Process

Providing false information or returning an item that has been used, broken, or altered by the customer may result in a return or refund request being declined. Repeated or deliberate misuse may lead to account restrictions or further action where permitted by law.

13. Policy Updates & Contact

ICC Shop may update this policy to reflect changes in its services or applicable requirements. Updated terms will be published on this page. The policy applicable to an order is the version in effect when the order was placed, except where a change is required by law.

Last updated: 2026-10-01

Return & Refund Support:
Phone: 09639123123
Email: support@icc-communication.com