Seller Policy

Seller Policy

This Seller Policy sets out the requirements for sellers and resellers using ICC Shop (shop.icc.com.bd). Sellers must follow this policy when listing products, accepting orders, handling buyer information, and resolving customer issues. Buyers on ICC Shop may be individuals or businesses.

1. Seller Eligibility & Onboarding

Sellers must provide accurate and current information during registration and complete any verification required by ICC Shop. Sellers are responsible for keeping their contact, business, payment, and operational details up to date.

• Provide valid contact and payment information.
• Provide business or identity documents requested for verification.
• Provide supplier, brand, or authenticity documents when requested.
• Notify ICC Shop promptly if business details or ability to fulfil orders changes.

2. Product Listings, Accuracy & Stock

Sellers must ensure listings are accurate, complete, and not misleading. Product pages must clearly describe the item being sold and show its current stock status.

• Use clear titles, accurate descriptions, and images that represent the actual product.
• State the product’s condition, specifications, warranty terms, included accessories, and known defects.
• Show stock quantity or a clear label such as “Available,” “Unavailable,” “In Stock,” or “Out of Stock.”
• When a product is out of stock, make that status clear on the product image as well as the listing.
• Update or remove listings promptly when stock or product details change.
• Do not list counterfeit, stolen, prohibited, or unauthorised products.

3. Pricing, Fees & Promotions

Sellers must display accurate prices and follow the seller agreement and any promotion rules set by ICC Shop. Any applicable delivery charge or product-specific condition must be disclosed to buyers before they place an order.

• Do not use false discounts or misleading pricing.
• Honour prices and promotions shown to buyers when they place an order.
• Seller fees, commissions, and settlement terms are governed by the seller agreement.

4. Third-Party Advertising

ICC Shop does not allow third-party advertisements on the platform. Sellers must not add unrelated advertisements, promotional banners, external advertising links, or advertising scripts to product listings or other seller-provided content.

5. Order Fulfilment & Delivery

Sellers must accept, prepare, and fulfil orders promptly and provide accurate order-status information. Sellers must coordinate fulfilment so orders meet the delivery times displayed by ICC Shop.

• The standard delivery time is within 5 days inside Dhaka and 10 days outside Dhaka.
• Keep order and shipment statuses current and provide tracking information when available.
• Contact ICC Shop promptly if an order cannot be fulfilled or a delivery delay is expected.
• Pack products securely and cooperate with ICC Shop and delivery partners to investigate lost, damaged, or delayed shipments.

6. Cancellations, Returns & Refunds

Sellers must follow the ICC Shop Return & Refund Policy and cooperate with ICC Shop in handling cancellation, return, exchange, and refund requests.

• Keep stock information accurate to prevent orders being cancelled because an item is unavailable.
• Cancellation is free for buyers before an order is dispatched. After dispatch, requests are handled under the Return & Refund Policy.
• Eligible return requests must be submitted within the return window stated in the Return & Refund Policy.
• For a verified faulty, damaged, incorrect, incomplete, or materially misdescribed item, cooperate with the return or refund process and cover applicable return shipping costs.
• For an eligible return based on customer preference, the buyer may be responsible for applicable return shipping and delivery charges, as stated in the Return & Refund Policy.
• Provide requested evidence and respond to return or refund investigations promptly.
• Once a refund claim is approved, cooperate with ICC Shop so the refund can be completed within 7–10 working days after approval.

7. Seller Performance & Service Standards

ICC Shop may review seller performance, including order fulfilment, delivery, cancellations, stock accuracy, returns, and buyer feedback.

• Meet the order and delivery commitments shown to buyers.
• Respond to buyer and ICC Shop messages within the timeframe requested.
• Address repeated issues or corrective actions communicated by ICC Shop.
• Repeated or serious performance problems may result in warnings, limits on seller features, or account suspension.

8. Seller Conduct & Legal Compliance

Sellers must act honestly, comply with applicable requirements, and treat buyers and other sellers fairly.

• Do not manipulate reviews or ratings, submit false claims, or evade platform rules.
• Do not misrepresent product condition, origin, authenticity, warranty, or availability.
• Follow requirements applicable to the products you list and the sales you make.
• Report suspected fraud, unsafe products, or policy violations to ICC Shop promptly.

9. Intellectual Property & Restricted Products

Sellers must have the rights and approvals needed to list and sell their products. Do not list products or use images, descriptions, trademarks, or other content in a way that infringes another party’s rights. ICC Shop may remove listings for prohibited, restricted, counterfeit, or unauthorised products and may request evidence of authenticity or permission.

10. Buyer Information & Privacy

Sellers may receive buyer information needed to fulfil an order and provide related support. Sellers must:

• Use buyer information only to fulfil the order, arrange delivery, handle a return or refund, or provide related customer support.
• Protect buyer information from unauthorised access, use, disclosure, or loss.
• Not sell buyer information, use it for unrelated marketing, or share it with another party unless needed for fulfilment or required by law.
• Keep information only as long as needed for the authorised purpose or applicable record-keeping requirements.
• Notify ICC Shop promptly if buyer information may have been accessed, used, or disclosed without authorisation.

ICC Shop remains responsible for customer information it shares with third parties. Sellers who receive buyer information must follow this policy and the ICC Shop Privacy Policy when handling it.

11. Disputes, Investigations & Enforcement

Sellers must cooperate with ICC Shop when a buyer raises an order, delivery, product, return, or refund issue. ICC Shop may request relevant records or evidence and may temporarily restrict a listing or account while it reviews a serious concern.

Sellers may contact Seller Support to ask for a review of a decision. Serious or repeated violations may result in listing removal, restricted seller privileges, account suspension, or account closure.

12. Policy Updates & Seller Support

ICC Shop may update this Seller Policy when its platform requirements or operations change. The current version will be published on this page. Material changes will be communicated through the seller dashboard or the seller’s registered contact details.

Last updated: 2026-10-01

Seller Support:
Phone: 09639123123
Email: support@icc-communication.com